Communication Services

AVI Services knows that creating and maintaining a group's employee benefits is not enough for most clients. In order for the benefits to be appreciated by those they are intended for, all benefit plan designs must be communicated to the employees in a comprehensive manner. We assist our clients with all benefit communications -- whether it is via email, website access, intranet portal, regular mail or in-person consultation.

At the client's request, we conduct comprehensive employee orientation meetings that permit the employees to ask questions in an interactive setting. Our staff will also attend client staff meetings. This allows the employees an opportunity to address any problems they may have with their benefits. We have an open door policy that encourages the employer and their employees to contact us directly if they have any claim or authorization issues. Our in-house database system allows us to track every enrollment application and change form. This enables us to answer benefit questions from any provider or employee that may need immediate information. We have the resources to resolve most issues within the same day.

We offer after-hours assistance to all our clients with an emergency number for authorizations or verification of eligibility. This is especially helpful with pharmacy issues. These services relieve the human resources staff so that they can commit themselves to other important tasks.

With the average company spending nearly one-third of its total compensation package on employee benefits, many companies want their employees to see just how much is spent on the company's benefit programs. Our Benefit statements show employees the economic benefit of their total compensation/benefits for all employer sponsored benefits. These statements are a great way to help employees appreciate the entire cost an employer has put out each year for their employees. The hidden paycheck if you will. They are a valuable communications piece that may be customized to outline the unique benefits and employer subsidy expenses for each specific client. The statements are usually provided annually and help in communicating the affect of escalating insurance costs absorbed by the employer.

In addition to our communications assistance with the benefit programs, we also provide online surveys that permit our clients to find out if their employees are satisfied with the current benefits package. The survey also allows the client to find out what benefits employees would like to see offered in the future. We host the survey online, tabulate the results, and make recommendations to the customer based on the results of the survey.